Logistics

The logistics of an online sales project is an integral part of its success

Final consumers expectations are much higher than those of reselling professional customers and the online warehouse serving your company's online operations will need to routinely outperform these expectation if you want your online success to be thorough and durable in time.

Most online customer buy as they follow an immediate impulse and immediately they want to be informed on their order fulfillment status. Delivery and information flow must be fast, while your store service must be transparent as far as possible.

This needs reflect on the qualities needed by your online logistics and customer care. An online project will need:

• Inbound warehouse logistics
• Picking and packing
• Courier selection to minimize costs
• Picking and outbound
• Constant ware availability up-dating
• Order tracking
• Replenishment orders
• Website updating and upgrading with new items
• Returns and errors management

Zerogrey manages several warehouses equipped with software integrated with Zerogrey E-commerce platform and can offer to your company the solution of all above aspects and more. Zerogrey warehouse can be asked to perform physical promotion through adding paperwork of samples in shipped box as well as promoting cross-marketing campaign with other brands managed.

Your company can choose to hand online logistics over to Zerogrey or keep it inside its structure. In this latter case, Zerogrey will provide your company with Web interfaces and barcode readers. Your warehouse team will scan the E-commerce shipment and communicate real-time the package fulfillment status of each order to Zerogrey online CRM system.

As soon as the warehouse in charge will have completed the shipment, final customer will be informed via email and will receive all necessary order tracking details.