Order Management

Zerogrey provides order management on behalf of its partners. This service allows us to manage countless numbers of orders, invoices, returns, shipments and customer phone calls and emails.

The Zerogrey Order Management Team uses its expertise in logistics, product management, customer management and import/export from different countries, to organise a service consistent with the prestige of the brands working with Zerogrey.

The large volume of transactions handled each day form the basis of Zerogrey's solid and proven business practices.

Zerogrey Operations in brief:

• Logistics in real time: with fully-integrated and efficient logistics, Zerogrey's waiting-for-dispatch period is amongst the shortest in its field
• Integration, integration, integration: flexible software and process integration tools allow us to share more data with potential partners while minimizing errors and improving communication
• Full traceability: all transactions are recorded in detail on Zerogrey's software, allowing for the identification of key performance indicators (KPIs) and for the setting of goals for improvement
• Returns: a well-engineered return process allows for the analysis of the root cause of a return while accelerating the whole process for maximum customer satisfaction and minimum inventory idleness
• Exports: this past year Zerogrey has served customers in 100+ countries, handling all documentation for export, customs and helping customers with import processes
• Statistics: the focus on data analysis continues to provide partners with a huge set of aggregates, graphs, tables and information on the store and its customers
• Team: the customer service team analyses data and defines a service consistently in line with the objectives of partners