Values

Multiculturalism
Zerogrey is comprised of more than 15 nationalities from several linguistic and cultural origins. We really believe in a rich, complex and synergic group, created from the responsible union of each personʼs own peculiarities. Each member of our team is valued, representing the culture itself.

Respect
Zerogrey serves our customers with the aim of arousing positive emotions at each contact. We deeply respect the values of the Brands built with cleverness, passion, and years of investments. Our team works every day to provide our partners, the customer and the Brand, with a service level aligned to our values.

Transparency
Zerogrey believes in clear and transparent collaboration. Thatʼs why our staff, systems and processes are all designed openly. All our contacts have full access to the consistent information in our systems. We strongly believe that sharing information is the basic foundation of a long term and honest relationship with our partners.

Commitment
Zerogrey recognizes the value of “giving your word” for a project in order to respect agreements and deadlines. Thatʼs why our staff works everyday to plan that workloads, feedback, and all projects are fully planned to allow an efficient management of the deadlines.

Nourishment
The Brand nourishes the wishes, the expectations and the wellness of our customers. The customers nourish the Brand and Zerogrey with their interests, information, and feedback. Zerogrey nourishes the emotional customer experience with its structured procedures and its highly specialised team. The nourishment is therefore mutual, shared and fluid: a dynamic exchange of values, a never ending and constant improvement.

Expertise
Zerogrey values the expertise, which in such an innovative sector is the ability to plan a consistent growth, feasible targets and concrete feedback. For more than 11 years our team has consolidated its results to create a knowledge set and a network of expertise which are both strong and dynamic at the same time.

Technology
In our everyday life, technology is the heart of our operations. For this reason Zerogrey has made brave decisions since the very first day. We believe in technology as a tool to provide our customers, partners, and staff with a better life, and this is why we invest many resources every year in order to improve the user experience.

Effort
Zerogrey believes that happiness, outcome and success all come from a constant effort with clear and long term targets, organised in small steps. Our staff has experienced the effort and the success of the ambitious projects that were created, thanks to the synergic union of great expertise and deep passion.