Zerogrey is the e-commerce and multi-channel partner for fashion and luxury brands. The company was born in 2000 to support Clients growing and developing their business internationally, across the areas of digital technologies and multi-channel distribution. Today Zerogrey, with its offices in Europe, Asia and USA and its extensive experience gained from countless projects, manages different activities connected with online and multi-channel sale for many International brands. Thanks to a proprietary technology which is provided on-demand, that is, without any requirement for installation or maintenance, over time Zerogrey has succeeded in creating and transferring strategies of online channel access to its clients, progressively improving the quality of projects’ integration within distribution logics and drawing up a long-term development strategy. With its multi-channel team, Zerogrey is amongst only a few companies which have a global online and multi-channel view, implementing local access strategies to the individual markets through targeted approaches.
Zerogrey offers a wide range of services designed to support clients in online and multi-channel sales, these include: developmental strategies, creativity, merchandising, data analysis, digital marketing, photo shopping, photo styling, logistics, distribution, customer care; thus providing a modular offering which gives clients the benefit of specific expertise, aimed to complete the activity set required to do e-commerce.discover
Zerogrey aims its offering towards companies with solid online and multi-channel developmental projects. The evolution of international distribution deeply transforms companies’ organisation that is why it is essential to face this change with structured and wide-breath projects. For further information please do not hesitate to contact our team.View more
Zerogrey offers a store’s operational management service. This service benefits from numerous processes optimised through years of operating with major international groups; orders, invoices, returns, fraud screening and contacts with the end consumer and shipments are the focus of a project which makes the user the actual protagonist of the purchasing experience.
The logistic side of an online sale project is an integrating part of its success. The final consumers’ expectations are very high and the warehouse managing the operations of a brand’s online store needs to constantly fulfil such expectations if you wish its online success to be strong and long-lasting.
Our CRM team operates to punctually and efficiently satisfy any request advanced by clients about orders, products and any other need related to the online purchasing process. The CRM operates over two key levels: a first level of contact with the user, with a high first-call resolution percentage; and a second level for more specific requests.
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